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Insurance

A claim is the only moment an insurance product is real.

A concept study. Everything before the claim is a promise. This is the screen where the promise is kept or broken, so it gets the whole design budget.

Industry
Insurance
Type
Concept study, self-initiated. Not client work.
When
2026
Role
Concept, flows, UI, copy
Claim 7Q-2291 · concept

Tell us what happened, in your own words.

No forms yet. Two photos and a sentence are enough to start.

Step through it. Every state is a sentence: what happened, what happens next, when the money moves.

The screens.

Four designed screens · desktop and mobile · drag to explore →

Claim status
Web · adjuster console
Guided photos
Payout

Sample screens designed for this portfolio to show the thinking. Not production UI, and no client branding.

The calls I made.

Status in sentences.

Not “In review”. “Your photos are checked. An adjuster confirms the estimate by Thursday.”

Capture evidence like a person would.

Two photos and a sentence start the claim. The form comes later, pre-filled from what was already said.

Show the money’s timeline.

When it will arrive, where it will land, and what could change it. Uncertainty is stated, not hidden.

Design the denial.

A no explains itself, names the clause, and offers the next step in the same breath.