← All work
Banking

Banks speak in ledgers. Customers speak in rent, salary and Friday.

Digital banking: payments, transfers and onboarding, rewritten from the customer’s side of the glass without losing a single control.

Industry
Banking
Role
Product & UX leadership
Send money · illustrative
Debit accountEveryday ·· 4417
BeneficiarySam Rivera
Remittance informationMarch rent
Value dateToday, within minutes
ChargesNothing
Flip the switch. Same transfer, same compliance, written from the customer’s side of the glass.

The screens.

Four designed screens · desktop and mobile · drag to explore →

Accounts
Web · business banking
Send money
Card controls

Sample screens designed for this portfolio to show the thinking. Not production UI, and no client branding.

The calls I made.

Translate the ledger.

Beneficiary, remittance, value date: every inherited term is replaced with the words a customer would use, and the old term stays findable for the people who need it.

Compliance is a design material.

Identity checks, limits and disclosures are designed with the people who own the risk, so they read as protection instead of punishment.

Every dead end gets a door.

Declined, pending, under review: each state says what happened, what happens next, and what the customer can do now.

Onboarding is the first product.

Opening the account is where trust is won or lost. It gets a product owner, a metric and a roadmap of its own.